PC won't now connect to the internet.
Alasdair
The dealer re-formatted the hard drive and re-installed everything but
the laptop will not now access the internet using either a LAN cable
or the wireless router at my home
It accesses the wireless router at the dealer's shop but will not
access the one in my home although my main computer does with no
problem. A replacement laptop loaned to me by the dealer works fine
as does my daughter's laptop.
I don't want to pay for a home visit as that is expensive. Is there a
simple fix?
--
Alasdair.
~BD~
Hello Alasdair
What operating system are you using on the laptop?
--
Dave
richard
You do the same thing now that you did originally to make the router work.
Formatting destroys what you needed to make it work. So the machine does
not yet know there is a router.
Mike Easter
> It accesses the wireless router at the dealer's shop but will not
> access the one in my home
Did you actually *see*/experience the wireless connectivity working
properly at the dealer's shop, or is it only reported to you?
That makes a lot of difference on the troubleshooting steps if we know
that the wireless connectivity works one place but not another.
It is very common for a shop to say "It worked OK here." when something
wasn't actually tested to be working than to say, "Oh, I forgot to test
the wireless connectivity while it was here."
> I don't want to pay for a home visit as that is expensive. Is there a
> simple fix?
You can't say, "Is there a simple fix?" when you haven't even told us
anything about how you went about troubleshooting.
Here's a MS kb article for XP sp2 which is pretty good - it has
instructions for many steps which wouldn't be necessary if you had
personally seen the connectivity working at the dealer's shop.
How to troubleshoot wireless network connections in Windows XP Service
Pack 2 http://support.microsoft.com/kb/870702
--
Mike Easter
freemont
> You do the same thing now that you did originally to make the router
> work. Formatting destroys what you needed to make it work. So the
> machine does not yet know there is a router.
lol... WOW! :-D
--
⁂ "Because all you of Earth are idiots!"
⁂ Beware the 24hoursupport tards:
⁂ http://24hoursupport-tards.info
¯`·.¸¸.·´¯`·-> ※freemont※ <-·´¯`·.¸¸.·´¯
�n�hw��f
with news:bg9fp55h9m4vibqeg...@4ax.com:
Yeah, read up on it:
http://compnetworking.about.com/od/homenetworking/Home_Networking_Set
ting_Up_a_Home_Network.htm
--
http://rudepundit.blogspot.com/
cageprisoners.com|www.snuhwolf.9f.com|www.eyeonpalin.org
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Mike Easter
X-Newsreader: Forte Agent 5.00/32.1171
> Is there a
> simple fix?
What does the View Available Wireless Networks function say?
Your sig delimiter is misconfigured. It is a dash dash (no space)
instead of the proper dash dash space.
I would think that the newsreader would configure the delimiter properly
for you.
--
Mike Easter
Alasdair
wrote:
It is a Dell Inspiron 510m, Service Tag: HFVQ1J with Windows XP Home
Edition on it.
Alasdair.
~BD~
Thanks Alasdair
Best to follow the guidance already given by Mike Eater. I suggest you
post a brief reply to him advising if you did, physically, watch the
repairman connect to the LAN in his shop.
I'm confident you'll fix it!
Good luck.
--
Dave
Alasdair
wrote:
>Alasdair wrote:
>
>> It accesses the wireless router at the dealer's shop but will not
>> access the one in my home
>
>Did you actually *see*/experience the wireless connectivity working
>properly at the dealer's shop, or is it only reported to you?
Yes, I saw it working at the dealer's and in fact worked it there
myself.
I also took it to a friend's house and it works perfectly there as
well
Alasdair
wrote:
>Alasdair wrote:
>X-Newsreader: Forte Agent 5.00/32.1171
>
>> Is there a
>> simple fix?
>
>What does the View Available Wireless Networks function say?
It says "connected" with excellent signal strength. However, it will
not send or receive data.
Alasdair
wrote:
>It accesses the wireless router at the dealer's shop but will not
>access the one in my home although my main computer does with no
>problem.
The dealer said it might have something to do with the PPP/OE or
PPP/OA settings. Is this a possibility and how can that be corrected?
--
Alasdair.
Mike Easter
> It says "connected" with excellent signal strength. However, it will
> not send or receive data.
Maybe it isn't getting an IP address.
If you use Run/ cmd
...and then
ipconfig
What does it say?
If you R click in the console window, you can toggle into Mark mode.
You can also get the IP information by R clicking on the appropriate
wireless icon in the systems tray (or notification area) where the clock is.
--
Mike Easter
richard
> On Wed, 10 Mar 2010 07:49:31 -0800, Mike Easter <Mi...@ster.invalid>
> wrote:
>
>>Alasdair wrote:
>>X-Newsreader: Forte Agent 5.00/32.1171
>>
>>> Is there a
>>> simple fix?
>>
>>What does the View Available Wireless Networks function say?
>
> It says "connected" with excellent signal strength. However, it will
> not send or receive data.
>
I once ran into this same problem with a compaq laptop. So I wrote them a
letter about it and they said I also needed to flash the bios.
Once I did that, I was back online.
Just a possibility.
Does your system tray show two little computers with the blue dot?
If no blue dot, you are not online.
freemont
> I once ran into this same problem with a compaq laptop. So I wrote them
> a letter about it and they said I also needed to flash the bios. Once I
> did that, I was back online.
> Just a possibility.
Even though he can connect at the shop and his friend's house? He should
still flash his BIOS?
> Does your system tray show two little computers with the blue dot? If no
> blue dot, you are not online.
The "blue dot" indicates activity, not connectivity, you moron. Leave
this to people who know what they're talking about.
The Old Sourdough
snip
> You do the same thing now that you did originally to make the router work.
> Formatting destroys what you needed to make it work. So the machine does
> not yet know there is a router.
OH.....MY........GOD!!!!!
--
The Old Sourdough
No Microsoft products were used in any way for the creation of this
message. If you are using a Microsoft product to view it, BEWARE! - I'm
not responsible for any harm you might encounter as a result.
joevan
<sen...@all.times> wrote:
> richard mumbled in 24hoursupport.helpdesk:
>
>snip
>
>> You do the same thing now that you did originally to make the router work.
>> Formatting destroys what you needed to make it work. So the machine does
>> not yet know there is a router.
>
>OH.....MY........GOD!!!!!
He thinks or does he, I guess he can't, but seems to believe computers
think.
Jordon
You really should refrain from giving any advice and
go back to what you do best. Oh, wait, that's against
the law.
Whiskers
Does your operating system have any tools to 'create a new network
connection'?
--
-- ^^^^^^^^^^
-- Whiskers
-- ~~~~~~~~~~
VanguardLH
Can you connect your host to the internal web server (used to present its
status and config screens) of the router when using a wired connection?
Try: http://192.168.1.1
If you can connect to your router's web server, network connectivity is
working on your host and the problem is upstream, like in your router. Did
you configure the security in the router to accept connects from hosts only
in a MAC address whitelist (i.e., only hosts can connect to the router whose
MAC addresses are in a list)? Yet tried pushing the Reset button on the
router for around 10 seconds and then power cycling it? If that works,
you'll have to go back into the router to reconfigure the security settings.
thund3rstruck
<snip>
> Does your system tray show two little computers with the blue dot?
> If no blue dot, you are not online.
Unless he's going wireless. Then it's one computer with 'waves' coming
off of it.
n0i
thund3rstruck
<snip>
> Shit, I'm just going to start taking the chucktard approach. Every
> problem, the solution is reflash your BIOS.
OT: But HP used to suggest that for everything. Bad floppy? Flash the
bios (from a floppy!) Dead PC? Flash the bios! It got to be a running
joke at my office. "Monitor unplugged? Flash the bios!" "Fridge too
warm? Flash the bios!" "Toilet backed up? Flash the bios!" etc.....you
get the idea. lol
Then they merged with Compaq..and I ended up trying to strangle myself
with the phone cord.
n0i
thund3rstruck
PPPOE/PPPOA is usually handled in the router (linksys/netgear/etc.)
n0i
rf
"thund3rstruck" <thund3rstruck_n0i@live> wrote in message
news:4cd8f$4b98349f$4a533956$68...@FUSE.NET...
> "Toilet backed up? Flash the bios!"
That'd be "Flush the bios".
thund3rstruck
Can't. Toilet's backed up and flushing the bios will cause a flood of
bits. :)
n0i
joevan
Probly even a few bytes, too.
The Old Sourdough
Any multicellular organism thinks on an infinitely higher plane
than St00pid.
wisdomkiller & pain
> My laptop broke down so I took it to a local repair shop to get fixed.
>
> The dealer re-formatted the hard drive and re-installed everything but
> the laptop will not now access the internet using either a LAN cable
> or the wireless router at my home
>
There are more questions than answers around, yet:
- the lan cable "direct" connection would be the first to test.
Now, where does the other end of the lan cable go to - a port on the
router, or some "modem device" of which kind (adsl, cable)?
The problem is, your direct connection may require authentication - and
the data lost upon reinstall. You may have to (phone) call your ISP or dig
for that configuration letter you once got from them.
However, your wireless router should not have forgotten that information
unless it was also reset in between, or the ISP did something bad for you,
resulting in a lock-out.
So you can go to the routers configuration page preferrably via network
cable connected to a spare port there, and have a look for the internet
settings, in particular if the router even says it's connected to the ISP.
You, again, will have to dig out the router manual.
> It accesses the wireless router at the dealer's shop but will not
> access the one in my home although my main computer does with no
> problem. A replacement laptop loaned to me by the dealer works fine
> as does my daughter's laptop.
>
Ok, so you say they work with _your_ router. Then, the ISP connection is
out of question. Due to the loaned laptop working as well, even a MAC
filter set up on your router isn't the issue.
So, it must be a configuration problem on the laptop.
Again, doesn't it even work with a wired connection to the router?
> I don't want to pay for a home visit as that is expensive. Is there a
> simple fix?
>
Take the router to your shop, together with your lap.
wisdomkiller & pain
Keshav Sharma
> My laptop broke down so I took it to a local repair shop to get fixed.
>
> The dealer re-formatted the hard drive and re-installed everything but
> the laptop will not now access the internet using either a LAN cable
> or the wireless router at my home
>
> access the one in my home although my main computer does with no
> problem. A replacement laptop loaned to me by the dealer works fine
> as does my daughter's laptop.
>
> simple fix?
>
> Alasdair.
check for the network card