In downloading ZA's update (free one) I noticed several hours later that I
could not access the internet..When I click on IE or any internet website
icons on desktop I get this error message:
Microsoft Visual C++ Runtime Library
(X) Runtime Error
Program: C:\Program files\Internet Explorer\ Explore.exe
*This application has requested the runtime to terminate it at an unusual
way. Please contact the application's support team for more information*
I have lost the ability to get on the internet...I can receive mail and
send. I cannot be sure how I lost this "Runtime file" except in the
downloading of that update from Zone Alarm..I cannot contact Zone Alarm/help
on IE because I cannot get on line! I surely need some help here..
Carol
It is possible that you have been attacked by some malware/spyware. Install
and update:
a.. Adaware SE
b.. Spybot S&D
Download these for free here:
http://www.5starsupport.com/info/virusinfo.htm
Then, perform a complete system scan using the free anti-virus scanner
listed below:
http://www.housecall.antivirus.com
After completing system scans using the two listed scanners and anti-virus
scanner, reboot your computer and see if your problem has been resolved.
If it has not, then try uninstalling your Google toolbar, here's how:
1. Go to Start>> Control Panel>> Add/Remove Programs.
2. Scroll the list until you find "Google toolbar for Internet Explorer".
3. Remove the program and reboot your system.
UnQuote
>
>I am running: WIN98SE IE6
>
>In downloading ZA's update (free one) I noticed several hours later that I
Just during the download, and from the zonelabs page?
Or was ZA doing it's own update?
You didn't install it?
>could not access the internet..When I click on IE or any internet website
>icons on desktop I get this error message:
>
>Microsoft Visual C++ Runtime Library
>
>(X) Runtime Error
>
>Program: C:\Program files\Internet Explorer\ Explore.exe
>
> *This application has requested the runtime to terminate it at an unusual
>way. Please contact the application's support team for more information*
Sounds like something not so good has replaced a system file.
Version conflict in one of the VC++ DLL's and there are quite a few,
msvcrt.dll v6.1.9359 and v6.1.9844
msvcr71.dll v7.10 from the .NET Framework install
msvcr70.dll v7.0.9466
That's the DLL cache, uninstalls , service packs and 5 in the windows
directory.
If you installes ZA -
Don't know Win98SE , does it allow system restore points? Did you make 1
before installing ZA?
Can you uninstall ZA? Maybe the uninstall puts back the old file?
Does 98SE have a dllcache cache file in the Windows folder?
This is what I have had work in the past, only a few times, and it's not
simple, find the date/time/version of all the msvcrt*.dll files. Copy
the files in \windows tree and then rename then, from the other copies /
versions found in other locations copy then into the windows folder.
You have to be *very* careful doing this and it most likely won't work
if you have a virus / spyware problem.
>I have lost the ability to get on the internet...I can receive mail and
>send. I cannot be sure how I lost this "Runtime file" except in the
and news is okay :-)
>downloading of that update from Zone Alarm..I cannot contact Zone Alarm/help
>on IE because I cannot get on line! I surely need some help here..
If you can't get IE running, maybe try 1 of these netscape, mozilla,
firefox from a magazine cover cd.
Me
Thanx, Thanx
Carol
"old jon" <ImN...@ntlworld.com.invalid> wrote in message
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