UCSC browser Human hg19 not loading

Patrick R Gonzales

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Mar 30, 2016, 12:16:47 PM3/30/16

to gen...@soe.ucsc.edu

Hello:

The UCSC browser for the Human hg19 build has not been loading since yesterday afternoon. Help, please?

Pat

Patrick R. Gonzales, Ph.D., CG(ASCP)^CM

ABMGG Clinical Cytogenetics Fellow

Cytogenetics Laboratory

Department of Genetics

The University of Alabama at Birmingham

720 20th Street S, Kaul Genetics Building
Birmingham, AL 35233-2032

205-996-2347

prgo...@uab.edu

https://www.uab.edu/medicine/genetics/clinical-laboratories/cytogenetics-laboratory

Matthew Speir

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Mar 30, 2016, 2:53:11 PM3/30/16

to Patrick R Gonzales, gen...@soe.ucsc.edu

Hi Patrick,

Thank you for your question about accessing the hg19 assembly in the UCSC Genome Browser.

Unfortunately, I'm unable to replicate this issue. The hg19 assembly appears to be loading fine on our end. Can you confirm that you are using our main site, http://genome.ucsc.edu/, or our official European mirror, http://genome-euro.ucsc.edu/?

I hope this is helpful. If you have any further questions, please reply to gen...@soe.ucsc.edu. All messages sent to that address are archived on a publicly-accessible Google Groups forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.

Matthew Speir
UCSC Genome Bioinformatics Group

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Patrick R Gonzales

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Mar 30, 2016, 2:56:49 PM3/30/16

to Matthew Speir, gen...@soe.ucsc.edu

Hello, Matthew:

The issue appears to have resolved itself.

Thanks for the prompt reply.

Best,

Pat

Matthew Speir

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Mar 30, 2016, 2:58:50 PM3/30/16

to Patrick R Gonzales, gen...@soe.ucsc.edu

Hi Patrick,

I'm glad that the issue has resolved itself. Please contact us again if you run into any more issues when using the UCSC Genome Browser.

If you have any further questions, please reply to gen...@soe.ucsc.edu. All messages sent to that address are archived on a publicly-accessible Google Groups forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.

Matthew Speir
UCSC Genome Bioinformatics Group

Patrick R Gonzales

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Mar 31, 2016, 3:58:22 PM3/31/16

to Matthew Speir, gen...@soe.ucsc.edu

Hello:

We are experiencing the issues again. UCSC browser page does not load.

“Very Early Error. Couldn't connect to database hgcentral on hgnfs1 as hgcentuser. Too many connections”

Thanks,

Steve Heitner

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Apr 4, 2016, 11:28:09 AM4/4/16

to Patrick R Gonzales, Matthew Speir, gen...@soe.ucsc.edu

Hello, Pat.

We believe we have finally removed the source of the problem. Please let us know if you continue to experience issues.

Please contact us again at gen...@soe.ucsc.edu if you have any further questions. All messages sent to that address are archived on a publicly-accessible Google Groups forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.

---
Steve Heitner
UCSC Genome Bioinformatics Group

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