Acer C7 Chromebook unexpected error continues to occour...help!

[Morgan Hamilton]

I bought and Acer C7 chrombook this February, it has been all perfect and well until a message poped up when turning it on that says: "Chrome OS is missing or damaged."

This has happened a lot of times to other people so I wasn't too worried. I went on their recovery website address: goggle.chromeos/recovery, and I followed all of the rules. I have a new 15 gb flash drive that I plugged in and I downloaded the recovery device, it downloaded perfectly on my clean flash drive.

I went to plug it into my Acer C7 chromebook, it took a while to verify the flash drive (only around a minute) but then a message came up that said: "An unexpected error has occurred"

This has happened three times to me. I tried taking out the battery and I even contacted a chromebook ninja who just told me to take out the battery.

I just bought this computer and I would hate to ask my mom to take me down tot he store and pay for help from the Geek Squad, I wasn't irresponsible with it at all and I never slung it around or anything. If anyone would be willing to help me with this computer I would be more than grateful. What can I do? I just bought a new flash drive so there is nothing wrong with it. I am also using my mom's work computer in order to download the recovery tool.

Any help? If you could stick with me and give me advice I would be so happy.

[Richard Barnette]

On Apr 22, 2013, at 9:10 AM, Morgan Hamilton <morgan...@gmail.com> wrote:

> I bought and Acer C7 chrombook this February, it has been all perfect and well until a message poped up when turning it on that says: "Chrome OS is missing or damaged."
>
> This has happened a lot of times to other people so I wasn't too worried. I went on their recovery website address: goggle.chromeos/recovery, and I followed all of the rules. I have a new 15 gb flash drive that I plugged in and I downloaded the recovery device, it downloaded perfectly on my clean flash drive.
>
> I went to plug it into my Acer C7 chromebook, it took a while to verify the flash drive (only around a minute) but then a message came up that said: "An unexpected error has occurred"
>

After verification, did it display any other messages? The next
message is supposed to say "System recovery is in progress".

> This has happened three times to me. I tried taking out the battery and I even contacted a chromebook ninja who just told me to take out the battery.
>
> I just bought this computer and I would hate to ask my mom to take me down tot he store and pay for help from the Geek Squad, I wasn't irresponsible with it at all and I never slung it around or anything. If anyone would be willing to help me with this computer I would be more than grateful. What can I do? I just bought a new flash drive so there is nothing wrong with it. I am also using my mom's work computer in order to download the recovery tool.
>

The recovery process isn't supposed to fail on working
hardware. It's dangerous to say "I have faith in the software",
but based on your description, it sounds more likely to be a
problem with the hardware. For that, I believe you'll need to
contact Acer support.

> Any help? If you could stick with me and give me advice I would be so happy.
>

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-- jrb

[wboz]

Very basic advice, and probably not helpful but you might as well eliminate possibilities:

Try another flash drive. Assuming you have one lying around or can borrow one. Occasionally one will not work for something that you assume would be simple, but another will. In this case, since 15gb is not a common size for a drive (4-8-16-32 etc), I'm wondering if the drive is causing trouble. I have encountered flash drives that would retain bloatware programs even when formatted, which always annoyed me ...