Issue 30935 in chromium-os: Cannot connect to cellular network with roaming sim

[chrom...@googlecode.com]

Status: Untriaged
Owner: ----
CC: stanl...@chromium.org
Labels: Type-Bug Pri-1 Area-Mobile Sev-2

New issue 30935 by viralm...@chromium.org: Cannot connect to cellular
network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Chrome Version : 20.0.1132.8
OS Version : 2268.12.0


What steps will reproduce the problem?
1.Insert roaming sim card in the device.
2.Configure APN.
3.Connect to cellular network.

What is the expected output?
Cellular network should be connected.

What do you see instead?
Cannot connect to cellular network.



Attachments:
screenshot-20120515-152506.png 286 KB

[chrom...@googlecode.com]

Comment #1 on issue 30935 by viralm...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Logs:

http://cros-hwqual-5.mtv.corp.google.com/bugs/30935/log-051512-152729.tar.bz2

[chrom...@googlecode.com]

Updates:
Owner: viralm...@chromium.org

Comment #2 on issue 30935 by jnug...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Which SIM are you using? Have you set the APN correctly? Is roaming
enabled on this SIM by the carrier?

[chrom...@googlecode.com]

Comment #3 on issue 30935 by viralm...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

I am using maxroam SIM. APN has been configured correctly and roaming is
enabled. We are seeing this issue on multiple devices.

[chrom...@googlecode.com]

Updates:
Status: WontFix

Comment #4 on issue 30935 by jnug...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Hi Viral,

MaxROAM piggy-backs on the Vodafone service and therefore will only work in
Europe.

Thanks
James

[chrom...@googlecode.com]

Updates:
Status: Available
Labels: Regression

Comment #5 on issue 30935 by viralm...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Hi James,

Maxroam SIM works with R17. For R17, we need to enable mobile data roaming
and configure APN for SIM to work. For R21, we do not get the option to
enable mobile data roaming (Allow mobile data roaming is grayed out when
SIM is inserted).

[chrom...@googlecode.com]

Updates:
Owner: jgla...@chromium.org
Cc: viralm...@chromium.org

Comment #6 on issue 30935 by jnug...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Yikes - that's worrying. +Jason who was working on a fix in this area.

[chrom...@googlecode.com]

Comment #7 on issue 30935 by jgla...@google.com: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Allow mobile data roaming should be configurable by the owner of the
machine.

Cubic should be marked as requires roaming and so should always allow
roaming. (Is that in R20, I think).
Is this a MaxRoam sim, not cubic? We should update them too so that they
always allow roaming.

Can you get me the output of modem-status, list-devices and list-services?

Thanks,
-Jason

[chrom...@googlecode.com]

Comment #8 on issue 30935 by jnug...@google.com: Cannot connect to cellular

network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Does the same SIM work on R17? I know we asked MaxROAM to switch off the
test SIMs recently.

[chrom...@googlecode.com]

Updates:
Owner: viralm...@chromium.org

Comment #9 on issue 30935 by jgla...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

(No comment was entered for this change.)

[chrom...@googlecode.com]

Comment #10 on issue 30935 by viralm...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

I can connect to maxroam SIM in R17. But I'm getting 'HTTP get failed'
error.

Logs:
http://cros-hwqual-5.mtv.corp.google.com/bugs/30935/log-052112-113416.tar.bz2
http://cros-hwqual-5.mtv.corp.google.com/bugs/30935/modemstatus.txt
http://cros-hwqual-5.mtv.corp.google.com/bugs/30935/screenshot-20120521-113311.png

[chrom...@googlecode.com]

Comment #11 on issue 30935 by jnug...@google.com: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Can you let me know the SIM number? I'm pretty sure they have been
deactivated.

[chrom...@googlecode.com]

Comment #13 on issue 30935 by viralm...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Maxroam SIM details:

MEID: A1000013BA1455
ESN: 80FD6FF0
IMEI: 355023041585657
IMSI: 204043740201106

[chrom...@googlecode.com]

Comment #14 on issue 30935 by jnug...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Hi Viral,

What's the number printed on the SIM itself?
Thanks

[chrom...@googlecode.com]

Comment #16 on issue 30935 by viralm...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

8942306000002001069

[chrom...@googlecode.com]

Comment #17 on issue 30935 by jnug...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Hi Viral,

Cubic have just added 50 Euros credit to the SIM - please can you retest?

Thanks

[chrom...@googlecode.com]

Updates:
Status: Verified

Comment #18 on issue 30935 by viralm...@chromium.org: Cannot connect to

cellular network with roaming sim
http://code.google.com/p/chromium-os/issues/detail?id=30935

Roaming SIM works fine now. Verified in 2465.3.0 with chrome 21.0.1180.3.