Hi Carl,
This could happen in some scenarios but should be a very uncommon
occurrence. I will follow up with you off-thread to get more details
so we can track this down. In the meantime, some more details inline.
On Jan 22, 8:25 am, Carl <
goalst...@gmail.com> wrote:
> My paid app recently had a sale that was canceled due to the user's
> credit card being declined. Now, for the first time, I have one more
> user showing than I have actual completed sales. I'm not sure if
> there's a connection between the two events, but in the past I've
> normally had slightly fewer users listed than I've had sales.
>
> I'm wondering how it could be possible for there to be more users than
> actual sales. Anyone have an idea?
>
> I've read this earlier discussion on how the store counts users:
>
>
http://groups.google.com/a/chromium.org/group/chromium-apps/browse_th...
>
> There are a few questions that the above thread does not seem to
> answer:
>
> 1. Does a single purchaser who installs legitimately on more than one
> computer (using the same account with which they purchased the app)
> count as more than one user when the Web store counts updates? That
> could explain having more users than sales.
>
Yes, this could happen.It requires that the user has chrome up and
running on both devices (since we could update requests to compute
users).
> 2. Is it possible that the user count could be increased by "side-
> loading" of a paid app by a non-purchaser?
Any possible work around to the regular install process (e.g. by
finding and installing the package by other means) will not result in
incrementing the user count.
> 3. Does a sales transaction for which Google Checkout disallows the
> card ever proceed to allow an install?
This should never happen.
> 4. If a user cancels the sale within the 30 minute limit, does the app
> continue to work for them and does it continue to report them as a
> user? I had one canceled sale from a Google developer who was
> probably testing apps prior to the store opening, and another such
> sale from a regular user (who later returned to buy the app again).
When the user cancels the purchase from the store page, the app is
uninstalled. There could be scenarios in which a cancellation doesn't
result in the app being uninstalled. There may be rare cases where an
app remains installed after cancellation (e.g. if the uninstall fails
for some reason).
> 5. Does the event of the user clicking the install button immediately
> increment the count of users, even if the transaction does not
> complete? The abovementioned thread would indicate that the answer is
> no, since it describes the count as being entirely from the Chrome
> browser's polling for updates from the Store for each of its installed
> apps.
That is correct - the user count does not update immediately.