BF Service?

[Jim Murchison]

Yesterday morning my NWT suffered a broken chainstay:

 

 

 

I immediately emailed ser...@bikefriday.com but heard nothing from them.  Today I tried calling but was only able to leave a message with the answering service.  Still haven’t heard anything from them. 

 

Since we’re leaving on what was to be a month long bicycle trip I’d like to find out what my options are for getting this fixed.  That’s hard to do when they are being non-responsive.

 

Does anyone know what the status of the service department is?  I’ve owned five Bike Friday’s and previously have found them to be very responsive.  Not so much now.

[John Thurston]

On 11/10/2021 2:37 PM, Jim Murchison wrote:
> Does anyone know what the status of the service department is? I've owned
> five Bike Friday's and previously have found them to be very responsive.
> Not so much now.

I emailed them yesterday at that same address. I received a response
within the hour. The essence of the response was they were booked "for
the next few months".

The work I was seeking was non-essential, trivial work which could be
handled at any shop. They had no reason to shift their schedule to make
space for me. Your case sounds different to me.

TLDR; That's the address. They're just busy beavers.

--
John Thurston
Juneau, Alaska

[Gregory Behie]

Jim,

This is a tough one.

I would seek out a machine shop in your area.  They may be able to splint the break on the ID of your frame with solid stock.  It could be turned down to fit exactly or leave

 some gap to allow for an adhesive.  Not a difficult task for a good machinist.  You then may be able to glue it in place with a marine epoxy, clamping the break after forcing the stock to the rear with needle nose pliers and the frame gap forced open..

You might weld the break using a splint but be careful about how much frame material might be lost in the weld. All this may be contingent on the condition of the steel on the 

inside of the frame.  Flush with MEK or acetone to remove residual solvents and oil.

Good luck.

Greg

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[Hugh L]

Contact service at ser...@bikefriday.com, and they should get back to you fairly quickly.  The frame should be covered by BF’s warranty.

Since you are wanting to travel with the bike, and we don’t know where you are, the frame is Cro-moly steel, so any good welder should be able to repair it and spray-paint the fix.

That said, talk to BF to see what your options are.  I do know that in the past, they have paid for a frame repair when  a TT owner was in Europe so they could continue riding, and then had them send in the frame to Eugene for factory repair/overhaul.

Hugh Larkin

Meridian, ID

--

Hugh Larkin
Eugene, OR
Cruzin' the Globe on 2 Small Wheels!

You have no such accurate remembrance of a country you have driven through, as you gain by riding a bicycle. --Ernest Hemingway, 'Battle for Paris', 1944

Go Green!  Please do not print this e-mail unless it is completely necessary.

[robert clark]

Or Try the 800 number (if your phone service charges for domestic long distance)

[robert clark]

to the left, towards the front,  is the next larger diameter of 4130 tubing,  that   the rear section sleeves into . 

a short piece of that , after burning away the powder coat , can be sleeved over the separation tig welded, then that sleeve piece tig welded around it    to double the wall thickness at that point ...  your  frame repair guy,  could braze the sleeve piece over the crack too.. 

[Mahesh]

A new / refurbished rear triangle could also help.
BF may have older bikes that can be used. May work out to be cheaper and much more reliable at a smaller cost and peace of mind.

[Jim Murchison]

Found a very kind frame builder in the area who is willing to do a sleeve and silver solder temporary repair that will hold me until Bike Friday is able to deliver a warranty replacement in late January.  BF was little slow in their initial response have really stepped up to the plate.

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